Effective Date: November 30, 2021
At KOMIGAN, we value customer satisfaction and stand behind the quality of our products. This Refund Policy outlines the terms under which refunds, cancellations, and returns are processed. By placing an order on www.komigan.com, you agree to the terms described below.
1. Order Cancellation
We accept order cancellations before the product is shipped or produced. If the order is canceled within this period, a full refund will be issued to your original method of payment.
Once the product has been shipped or production has commenced, the order cannot be canceled.
2. Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must meet the following conditions:
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The item must be unused, undamaged, and in the same condition that you received it.
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The item must be in its original packaging.
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You must provide a receipt or proof of purchase.
Please do not return your purchase directly to the manufacturer. To initiate a return, contact our customer service team at sales@komigan.com to obtain the return address and authorization.
Customers will be charged for shipping costs only once per order (including returns). No restocking fees will apply for eligible returns.
3. Refunds
Once your returned item is received and inspected, we will send you an email notification confirming receipt. You will also be notified of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days (depending on your card issuer or bank).
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If rejected, our customer service will explain the reason and possible next steps.
4. Late or Missing Refunds
If you have not received your refund after the expected timeframe:
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Check your bank account again.
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Contact your credit card company, as processing times vary.
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Contact your bank, as there may be additional processing delays.
If you have completed all the above and still have not received your refund, please contact us at sales@komigan.com for further assistance.
5. Non-Returnable or Non-Refundable Items
The following situations are not covered under this Refund Policy:
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Damage or loss resulting from natural disasters, improper use, or unauthorized repairs.
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Products that have been used, altered, or not in their original condition.
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Any customized or special-order products specifically made to your specifications.
6. Contact Information
For questions about returns, cancellations, or refunds, please contact:
📧 Email: sales@komigan.com
🕓 Customer Service Hours: 8:00 AM – 6:00 PM (GMT+8, China)
We aim to respond to all inquiries within 24 hours (excluding weekends and public holidays).
KOMIGAN reserves the right to update or modify this Refund Policy at any time without prior notice.
We encourage customers to review this page periodically to stay informed of any changes.